Refund & Return Policy
At JossyGlobal Store, your satisfaction is our priority. We want you to love every purchase you make. If something isn't right, we're here to make it right with our straightforward refund and return policy.
✅ 100% Satisfaction Guarantee: We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
1. Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- Time Frame: Items must be returned within 30 days from the date of delivery.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Packaging: Items must be returned in their original packaging, including any accessories or inserts.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
⚠️ Non-Returnable Items: The following items cannot be returned: underwear, swimwear, custom-made items, and items marked as final sale. Please check the product description carefully before purchasing.
2. Return Process
Follow these simple steps to return your item:
- Step 1: Contact our customer support team at returns@jossyglobalstore.com.ng to initiate your return.
- Step 2: Provide your order number and the reason for the return.
- Step 3: You'll receive a return authorization and shipping instructions via email.
- Step 4: Pack the item securely in its original packaging.
- Step 5: Ship the item to our returns address (provided in the email).
- Step 6: Once we receive and inspect the item, we'll process your refund or exchange.
3. Return Shipping
- Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
- Tracking: We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost during return shipping.
- International Returns: For international orders, return shipping costs are the customer's responsibility. Please ensure your package is properly marked for customs clearance.
4. Refund Timeline & Process
Once we receive and inspect your returned item, here's what to expect:
| Stage | Timeframe | Details |
|---|---|---|
| Inspection | 2-5 business days | We inspect the returned item for eligibility. |
| Refund Processing | 3-5 business days | Refund is processed to your original payment method. |
| Bank Processing | 5-10 business days | Your bank or payment provider processes the refund. |
💳 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account.
5. Exchanges
We want you to get the perfect fit. If you need to exchange an item:
- Size Exchange: If the size isn't right, we'll exchange it for a different size at no additional cost (subject to availability).
- Color Exchange: If you prefer a different color, we'll exchange it for another color variant (subject to availability).
- Product Exchange: If you'd like a completely different product, we'll help you process an exchange.
Exchanges follow the same return process and are subject to the same eligibility criteria.
6. Defective or Damaged Items
We take quality seriously. If you receive a defective or damaged item:
- Contact Us Immediately: Notify us within 7 days of receiving your order.
- Provide Evidence: Send photos of the defect or damage to support@jossyglobalstore.com.ng.
- Free Return: We'll cover the return shipping costs for defective items.
- Full Refund or Replacement: You can choose between a full refund or a replacement item.
📸 Tip: Please inspect your items immediately upon delivery and contact us within 7 days if you notice any defects or damage. We cannot process claims after this period.
7. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check Your Bank: Log into your online banking or contact your bank to check the status.
- Check With Your Credit Card: Contact your credit card company, as it may take additional time for the refund to appear.
- Contact Us: If you've completed these steps and still haven't received your refund, please contact us at returns@jossyglobal.com.
8. Sale Items
- Regular Sale Items: Items purchased at a discount are eligible for return or exchange within 30 days, subject to standard return conditions.
- Final Sale Items: Items marked as "Final Sale" cannot be returned or exchanged. This includes clearance items and special promotions.
- Holiday Sales: Extended return periods may apply during holiday seasons. Check our website for current promotions.
9. International Returns
For customers outside Nigeria:
- Return Timeframe: Returns must be postmarked within 30 days of delivery.
- Customs: Please mark your return package as "Returned Goods" to avoid customs delays.
- Return Address: International returns should be shipped to our Nigerian address. We do not have international return centers.
- Duties & Taxes: Original shipping costs and customs duties are non-refundable.
10. Contact Us
If you have any questions about our refund and return policy, or need assistance with a return, please reach out to us:
- Email: returns@jossyglobalstore.com.ng
- Phone: (+234)9054114626
- Address: JossyGlobal Store, Lagos, Nigeria
- Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (WAT)